Effective Date: 20th of September, 2024
At Bidoola, we aim to provide a seamless and satisfactory experience for both creators and fans. However, we understand that there may be occasions when issues arise. Please review our Refund and Returns Policy to understand your options and our stance on refunds.
1. General Policy
- We do not take responsibility for refunds or returns except in cases where it is clearly established that Bidoola is at fault. This may include technical errors or misrepresentation of auction items that are directly related to our platform.
2. Claiming a Refund
- If you are dissatisfied with an auction outcome or experience, you may:
- Submit a Claim via Our Website: Contact us via email to initiate a review of your case. Provide all relevant information, including auction details and your concerns.
- Claim via Your Payment Processor or Bank: You can also dispute the charge directly with your payment provider. Please note that such claims are subject to the policies and timelines of your payment processor or bank.
3. Eligibility for Refunds
- Refund claims will only be considered under the following circumstances:
- There is a clear error on our part, such as technical issues during the auction process that impacted your bidding.
- Misrepresentation of an item or experience due to incorrect information provided by Bidoola.
4. Non-Eligibility for Refunds
- We are not responsible for disputes between buyers and creators regarding the quality, delivery, or nature of auction items or experiences.
- Refunds will not be granted based on personal dissatisfaction with the auction item or experience once it has been delivered as described.
5. Resolution Process
- Upon receiving a claim, we will conduct a thorough review of the case. If it is determined that Bidoola is at fault, we will work with you to provide an appropriate resolution, which may include a refund or other forms of compensation.
6. Contact Us
If you have any questions or wish to make a claim, pleaseĀ email us at policy@bidoola.com.
By using our platform, you agree to this Refund and Returns Policy. We encourage all users to thoroughly read item descriptions and understand the nature of the auctions before participating.